Job Duties:
• Supervise, guide, and motivate the front office team to deliver professional and courteous service.
• Manage daily front desk operations, including guest inquiries, information services, and customer assistance.
• Ensure smooth handling of customer complaints and resolve issues promptly.
• Maintain a professional and welcoming environment in the reception and front office areas.
• Coordinate with housekeeping, security, and other departments to ensure seamless guest experiences.
• Prepare duty rosters, monitor attendance, and ensure adequate staffing levels.
• Provide training and coaching to front office associates to maintain service quality standards.
• Maintain records of guest interactions, feedback, and reports for management review.
• Ensure compliance with mall policies, health, and safety regulations.
• Promote mall facilities, events, and services to enhance customer engagement.

Requirements:
• Male
• Age below 40 years
• Diploma/Degree in Hospitality Management, Business Administration, or related field.
• Minimum 3–4 years of experience in front office operations, with at least 1–2 years in a supervisory/lead role (preferably in malls, hotels, or retail).
• Previous experience in a supervisory capacity at a Hotel Front Office, Customer Servicing, or Guest Relations is highly desirable.
• Strong customer service orientation and problem-solving skills.
• Excellent communication skills in English (knowledge of additional languages is an advantage).
• Proficiency in MS Office and front office management systems.
• Should be able to work on a roster including weekends and holidays.

Job Duties
• Making sure all client-based service level agreements are achieved
• Managing the Client Services, SL2 and Service Delivery teams in SL office
• Escalating and prioritizing important issues
• Coordinating the teams to ensure a smooth workflow
• Working collaboratively with the SL & the UK teams
• Directly reporting to the Senior Management in the UK

Requirements
• Bachelor's degree in Computer Science or any other equivalent qualification
• Experience in managing a client support team of 15+ members
• Having an exposure as a functional head running multiple teams simultaneously
• Proven ability to diagnose & troubleshoot technical issues
• Excellent leadership and interpersonal skills
• Fluency in written and verbal Communication in English
• Previous experience in handling foreign clients
• Solid understanding of remote desktop support applications such as Jira, Zendesk, & Confluence.
• Ability to work for the UK calendar & shift (Monday to Friday 3-11PM)